更新时间：2021-07-02 23:50:21
封面
版权信息
Credits
Disclaimer
About the Author
Acknowledgments
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface
What this book covers
What you need for this book
Who this book is for
Conventions
Reader feedback
Customer support
Downloading the color images of this book
Errata
Piracy
Questions
Introduction to IT Operations Management in ServiceNow
ServiceNow IT Operations Management overview
Understanding ServiceNow IT Operations Management components
Dependency views
Cloud management
How clouds are provisioned
Discovery
Credentials
MID Server
Orchestration
Service mapping
How service mapping works
Event management
Event management workflow
Summary
MID Server Essentials
MID Server architecture
MID Server communications
MID Server use case in an orchestration workflow
MID Server prerequisites
MID Server configuration and setup
Creating a MID Server role
Creating an MID Server user
MID Server installation
MID Server manual installation procedures
Configuring the MID Server services
MID Server automated installation steps
MID Server validation
Understanding related links
Important MID Server connection parameters
Setting IP ranges for MID Server
MID Server capabilities
MID Server clustering
Configuration Management Using ServiceNow Discovery
What is ServiceNow discovery?
Discovery capabilities
Prerequisites
Required ServiceNow applications/plugins
Role requirements
License requirement
Configuring discovery the easy way
Activating the plugin
Discovery credentials setup
Discovery schedule
Discovery configuration console
Discovery phases
Scanning or port scanning phase
Classifying
Identification
Probes and sensors
Probes
Configuring probes
Steps to configure or modify probes:
Port probe
About sensors
About ECC queue
Discovery pattern designer
Creating and Managing Dependency Views
What are dependency views?
Prerequisites for dependency views
Tables in dependency views
Properties in dependency views
Dependency views map indicators
Creating a new map indicator
How to view dependency views
How to save or load dependency map views
How to filter a view of a dependency view map
Cloud Management
Understanding cloud management applications
Exploring integration with different cloud providers
Users and roles creation
Cloud operations portal
Configuring Amazon AWS cloud
Adding the AWS account to the ServiceNow instance
How to create and customize an image permission
Discover and view AWS resources
Integrating the service catalogs with cloud provisioning
