About the Reviewers

Chatarina Lyth has 20 years of experience in the IT industry and 10 years of work experience in IT Operations Management. She has, over the years, worked as a consultant, implementing several of the leading ITOM tools in large enterprises, in the private as well as public sectors. Chatarina joined the ServiceNow ITOM team in 2014, and has been part of the journey ServiceNow has made since then.

Tcat (formerly Tim Catura-Houser) transitioned from vacuum-tube (valve) computers in 1965. He got really excited when the Altair got Microsoft BASIC around 1973, because he could have a computer at home. More recently (March 2017), he was surprised with the President's Award from h t t p ://w w w . e t a - i . o r g / for being a dedicated volunteer.

His career as a global road warrior has included both being a field geek and trainer, only sometimes to his extreme peril. His MCP number 416024 in 2017 marks 20 years as an MCSE.

While some of the titles he has worked on are lost to history, he quit counting after 50. Some of them can be found on Amazon by his former and current names.

Certainly, it is easy for me to say I cannot remember doing a tactical editing project that brought me so many smiles. Your author did an amazing job. On the internal side, I experienced equal pleasure. In my own mind I call it the tale of 2 Jays. Judie and Juliana at Packt are two astounding inpiduals! To me, they are more than professional. They are what I would have to call, buddies.