ServiceNow IT Operations Management
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Introduction to IT Operations Management in ServiceNow

This chapter is an overview of IT Operations Management (ITOM) and it will explain the ServiceNow ITOM capabilities within ServiceNow, which include:

  • ServiceNow ITOM overview
  • MID Server
  • Credentials
  • Service mapping
  • Dependency views
  • Event management
  • Orchestration
  • Discovery
  • Cloud management