What this book covers

Chapter 1, Introduction to IT Operations Management in ServiceNow, introduces ServiceNow IT Operations Management, the importance of each of ITOM's components, and ITOM's high-level architecture.

Chapter 2, MID Server Essentials, walks through all the necessary steps to install MID Server and configure roles.

Chapter 3, Configuration Management Using ServiceNow Discovery, covers the different phases available, the ECC queue, and configuring discovery the easy way.

Chapter 4, Creating and Managing Dependency Views, focuses on learning the prerequisites, understanding the tables and properties, and learning about how to load and view dependency maps.

Chapter 5, Cloud Management, pes further into using cloud functionalities and capabilities, understanding the various out-of-the-box plugins available, understanding the different roles available, and exploring the cloud operational portal. Here, our focus will be on configuring Amazon Cloud Services, and we will touch on how other cloud providers can be configured.

Chapter 6, Automation Using ServiceNow Orchestration, discusses orchestration prerequisites and capabilities. Learn about orchestration workflows and run through a real example of using Active Directory objects.

Chapter 7, Exploring Service Mapping, discusses the service mapping architecture, what a business service is, how to set up service mapping, and how to perform service mapping using discovery.

Chapter 8, Monitoring Using Event Management, deals with event management architecture; setting up the MID Server for event management; exploring event sources and properties; how to configure alert rules, threshold rules, and event transform rules; and exploring the dashboard.