Jira 8 Administration Cookbook（Third Edition）

Jiraisaprojectmanagementtoolusedwidelybyorganizationstoplan,track,andreleasesoftware.JiraadministratorsareattheheartoftheseprocessesandneedtoknowhowtosuccessfullyadministerandcustomizeJiraofferings.ThisupdatedJira8AdministrationCookbookdemonstrateshowtoefficientlyworkwithJiraCoreandJiraServiceDesk.Thebookstartswithavarietyofrecipestohelpyoumanageusersandworkflows.You'lllearnhowtosetupcustomformsandcaptureimportantdatawithcustomfieldsandscreens.Next,you'llgaininsightsintothelatestemailcapabilities,whichassistyouwitheverythingfrommanagingoutgoingemailrulestoprocessingincomingemailsforautomatedissuecreation.Later,you'llbeguidedthroughrunningscriptstoautomatetasks,gettingeasyaccesstologs,andevenworkingwithtoolstotroubleshootproblems.ThebookwillalsoensureyouunderstandhowtointegrateJirawithSlack,setupSSOwithGoogle,anddelegateadministratorpermissions.Finally,thechapteronJiraServiceDeskwillenableyoutosetupandcustomizeyourownsupportportal,workwithinternalteamstosolveproblems,andachieveoptimizedserviceswithServiceLevelAgreement(SLA).Bytheendofthisbook,you'llhavetheskillstoextendandcustomizeyourJiraimplementationeffectively.